Refund Policy

1. Introduction

At Sentra Aplikasi, we sell applications AS-IS (as-is) without warranty or technical support. However, we understand the importance of customer trust in purchasing software.

For certain applications (mid-advanced level), we provide a 7-Day Money-Back Guarantee so you can try the application in your own environment before deciding to use it permanently.

🛡️ 7-DAY MONEY-BACK GUARANTEE: If the application does not meet your needs, request a refund within 7 days of license activation for a 100% refund.

2. Refund Period

2.1 Applications with 7-Day Money-Back Guarantee

For mid-advanced level applications (marked with "7-Day Guarantee" badge on product page):

• Trial Period: 7 days (calendar days) from first license activation
• Refund: 100% refund if requested before trial period expires
• How It Works: License will automatically deactivate after refund is approved

2.2 Applications Without Money-Back Guarantee

For basic/starter level applications:

• Period: NO refund after download
• Condition: Refund only if file is corrupt or cannot be downloaded
• Policy: ALL SALES FINAL - test before purchase

2.3 Source Code and Digital Products

• Downloaded products cannot be refunded (except those with 7-Day Guarantee)
• Activated license keys are considered "already used"
• Documentation and supporting files not refund eligible

3. Refund Eligible Conditions

3.1 For Applications with 7-Day Guarantee

Refund will be approved if requested within 7 days for reasons including:

• Not Meeting Requirements: Features don't match your business requirements
• Description Mismatch: Product differs from product page description
• Technical Issues: Application cannot be installed or run in environment meeting system requirements
• Critical Bugs: Errors that impede main application functionality
• Performance: Application too slow or inefficient for your business scale

ℹ️ NOTE: Since products are sold AS-IS, you don't need to provide detailed technical reasons. Simply inform us the application doesn't suit your needs.

3.2 REQUIRED Refund Conditions

• Request refund within 7 days of first license activation
• Email refund@sentraaplikasi.com with order ID and reason
• License will be deactivated after refund approved
• Application must be deleted from your server (cannot be used anymore)

3.3 Refund NOT Applicable If

• Request after 7-day trial period expires
• Product doesn't have "7-Day Guarantee" badge
• File already downloaded for products without guarantee
• Proven abuse (repeated refunds, license sharing)

4. Refund Request Procedure

4.1 Refund Steps (for 7-Day Guarantee)

1. Email Refund Department:
   • Email: refund@sentraaplikasi.com
   • Subject: "Refund Request - [Order ID]"
2. Required Information:
   • Order ID / Invoice Number
   • Email used for purchase
   • License key
   • Refund reason (brief, 1-2 sentences)
3. Automatic Verification:
   • Our system checks if within 7-day period
   • If YES → refund auto-approved
   • If NO → refund denied
4. License Deactivation:
   • Your license will be deactivated within 24 hours
   • Application will stop functioning
5. Refund Processing:
   • Funds returned to same payment method
   • Processing 5-7 business days

4.2 Processing Time

• Response Time: 1-2 business days (email confirmation)
• License Deactivation: Within 24 hours after approval
• Refund Processing: 5-7 business days
• Bank Transfer: 5-7 business days
• e-Wallet: 3-5 business days

5. Refund Methods

5.1 Priority Method

Funds will be returned using the same payment method as purchase:

• Bank Transfer → to same account
• e-Wallet → to same e-wallet account
• Virtual Account → bank transfer

5.2 Alternative Methods

If original method unavailable:

• Bank transfer to account you designate
• Store credit (can be used for future purchases with 10% bonus)

6. Partial Refunds

6.1 When Applicable

Partial refunds may be given for:

• Custom projects where only parts are problematic
• Product bundles where only some items returned
• License package downgrade (refund price difference, prorated)

6.2 Calculation

• Based on individual item prices, not bundle discount prices
• Deducted 5% administrative fee
• Adjusted for service usage time

7. Product-Specific Policies

7.1 Source Code

• Cannot be refunded after download
• Only refundable if proven corrupt or incomplete
• Must delete all copies if refund approved

7.2 Support Services

• Support packages can be refunded prorated for unused months
• Minimum subscribed for 1 full month
• Maximum 80% refund of remaining period

7.3 Training & Consultation

• Can be canceled 48 hours before schedule (100% refund)
• Less than 48 hours: 50% refund
• No-show without notice: No refund

7.4 Hosting & Domain

• Cannot be refunded (third-party services)
• Can be canceled to prevent auto-renewal

8. Post-Refund Conditions

8.1 Product Access

After refund approval:

• Software access will be revoked within 24 hours
• License will be deactivated
• Download links will expire
• Account will revert to free tier (if available)

8.2 User Obligations

You must:

• Delete all software installations from your devices
• Delete all source code copies (if any)
• Stop using product/service
• Return or delete all provided materials

9. Refund Denial

9.1 Right to Deny

We reserve the right to deny refund requests if:

• Outside specified refund period
• Reason doesn't meet accepted criteria
• Evidence of excessive use or abuse
• History of suspicious repeated refunds
• Terms of Service violation
• Fraud or false information provided

9.2 Appeal Process

If refund denied, you can:

• Appeal within 7 days with additional evidence
• Appeal will be reviewed by senior manager
• Final decision given within 10 business days

10. Chargeback and Disputes

10.1 Chargeback Policy

Before filing chargeback with bank/payment provider:

• Please contact us first for resolution
• Chargeback without communication considered violation
• Account will be suspended during chargeback investigation

10.2 Chargeback Consequences

• If chargeback proven invalid, account will be permanently blocked
• We will report to payment processor
• Chargeback fees (IDR 100,000 - 300,000) will be charged

11. Money-Back Guarantee

11.1 30-Day Money Back Guarantee Program

For specific products marked with "30-Day Guarantee" badge:

• Applies to first-time purchases
• Can be refunded within 30 days no questions asked
• Only applies if software doesn't work as described
• Must have attempted troubleshooting with our support

11.2 Limitations

• Only applies to products with special label
• One time per customer
• Does not apply to custom development

12. Policy Changes

We reserve the right to change this Refund Policy at any time. Changes will:

• Apply to purchases after change date
• Not apply retroactively to previous purchases
• Be notified via email and website announcement
• Effective 30 days after announcement

13. Refund Contact

For questions or refund requests: