Frequently Asked Questions

SENTRA APLIKASI is a digitalization solution center for Indonesian SMEs. We provide ready-to-use web and mobile applications designed with a practical approach — focusing on real business needs, not excessive features.

Every solution is professionally developed with best practice standards, clean system structure, and scalable architecture so it can be used now and remains ready for future development.

We also use MIT license on certain products, giving Indonesian SMEs the freedom to develop, modify, and customize applications according to their business needs without burdensome limitations.

With affordable prices and a practical approach, SENTRA APLIKASI is here to help business owners work more organized, more efficiently, and be more ready to grow in the digital era.

Using solutions from SENTRA APLIKASI provides several main benefits for SMEs and business owners:

1. Practical for real SME needs
Features are designed based on daily operational needs, so they are not excessive and easy for your team to use.

2. Ready-to-use and production-ready
Applications already have clean system structure, clear workflows, and are ready to use immediately without building from scratch.

3. Affordable pricing
Our solutions are designed to remain affordable for SMEs, without burdensome subscription fees.

4. Scalable and expandable
Systems are built with architecture that allows further development according to your business growth.

5. Flexible with MIT license (for certain products)
Provides freedom to modify and develop applications without complicated license restrictions.

6. Professionally developed
Following software development best practices to make systems more stable, secure, and structured.

With this approach, you get a system that helps your business work more organized, efficiently, and ready to grow.

Yes, we provide several options for customization:

1. Self-Modification
For AS IS applications with MIT License, you are free to modify yourself or use your own developer without restrictions.

2. Custom Based
We can customize AS IS applications according to your specific needs - adding features, changing workflows, or adjusting appearance. Pricing and timeline adjusted to complexity.

3. All In Solution (Project-Based)
For more complex needs, we develop applications from scratch as complete projects with warranty and technical support.

Contact us to discuss your needs and get the best solution recommendation.

We provide 3 sales models to meet various business needs:

1. AS IS with MIT License
• Ready-to-use applications sold as is
• Full source code with MIT License
• Fixed and affordable price
• No support and warranty
• You install and manage yourself
• Suitable for: those with IT team or want full flexibility with source code access

2. Custom Based
• Applications customized to your needs (template-based or from scratch)
• We modify features, appearance, or workflows
• Source code NOT provided - we deploy and maintain for you
• Includes installation, deployment, and setup
• Warranty and support per contract
• Suitable for: need custom app with ongoing support

3. All In Solution (Project-Based)
• Application developed from scratch per your specifications
• Source code NOT provided - focus on working solution
• Full project management and consultation
• Includes installation, deployment, training, and handover
• Comprehensive warranty and long-term technical support
• Price based on project scope
• Suitable for: complex needs requiring enterprise solution with full support

Contact us for free consultation and recommendation for the most suitable model for your business.

Each of our products or solutions has complete information about the license model and support provided.

Please visit the product detail page to see specific information, including:

• Sales model (AS IS / Custom Based / All In)
• Type of license provided
• Whether source code is provided or not
• Support and warranty policy
• Usage limitations or terms
• Documentation provided

Important: Make sure you read the information on the product page in detail before making a purchase or order, as the license model and support may differ for each product or service package.

If you still have questions or need clarification, don't hesitate to contact our team before placing an order.

Choose AS IS with MIT License if:
• You have your own IT team or developer
• Want the most economical price
• Need source code for modification and full control
• Want freedom to modify without restrictions
• Don't need support from us
• Ready to install and maintain yourself

Choose Custom Based if:
• Need application customized to your business
• Want faster than develop from scratch
• Don't need source code - just focus on using the app
• Need installation, deployment, and setup by professional team
• Need warranty and ongoing support

Choose All In Solution if:
• Very specific and complex requirements
• No suitable template available
• Don't need source code - we handle all technical
• Need intensive project management and consultation
• Expect long-term support and warranty
• Want to focus on business, our team handles everything

Still confused? Contact us for free consultation and we'll help analyze your needs.

Yes, we provide separate services that can be customized to your needs:

Consultation Services
• System requirements analysis
• Technology solution recommendations
• Application architecture planning
• Code review and optimization

Development Services
• Adding new features
• Modifying existing features
• Integration with other systems
• Data or platform migration

Support Services
• Bug fixing
• Troubleshooting
• Performance optimization
• Security updates

All these services are available for AS IS applications you've purchased or your existing applications. Prices calculated based on complexity and time estimation. Contact us to discuss scope and quotation.

Yes, we provide complete web hosting solutions so your application can be used immediately:

What We Provide:
• Domain registration and setup (.id, .com, .co.id, etc)
• Hosting server (shared, VPS, or cloud)
• SSL Certificate for security
• Email hosting (if needed)
• Server backup and maintenance
• Technical support for server

Other Options:
If you already have your own hosting, we also provide installation and setup services for applications on your server. Our team will:
• Setup and configure server
• Deploy application
• Configure database
• Testing and quality assurance
• Handover and documentation brief

Hosting packages are customized to your application needs and traffic. Contact us for consultation and hosting package offers.

Ordering is very easy: (1) Register an account or login, (2) Choose your desired application, (3) Click "Add to Cart", (4) Proceed to checkout, (5) Select payment method, (6) Upload payment proof, (7) Our team will verify and process your order.

Currently, payment is only available via Bank Transfer (BCA, Mandiri, BNI, BRI). Other methods such as E-Wallet and Virtual Account will follow.

Payment verification is usually done within 1-3 working hours after you upload payment proof. For payments outside working hours or holidays, they will be processed on the next working day.

For AS IS Applications: There is no money-back guarantee. All AS IS applications are sold "as is" according to description and screenshots. Once you receive the source code, the sale is considered final. We recommend reading the description and viewing the demo carefully before purchasing.

For Custom Based & All In Solution: We are committed to client satisfaction. If the development results do not match the specifications agreed at the beginning of the project, we will make revisions until they match. Refund policy is regulated in the project contract and usually applies to certain stages before development starts.

Note: Specific policies for each product can be seen on the product detail page. Make sure to read carefully before making a purchase or order.

License type depends on the sales model you choose:

AS IS Applications:
Sold with MIT License which gives full freedom to: use commercially, modify source code, redistribute, combine with other projects, and resell. You get full unencrypted source code. MIT License is one of the most permissive open source licenses.

Custom Based & All In Solution:
Applications are developed and deployed for you, but source code is NOT provided. You get full usage rights for your business per contract, but cannot modify or redistribute the code. Our focus is providing working solutions and ongoing support, not source code transfer.

Important: Each product lists the specific license model on the product detail page. Please read that information before purchasing.

MIT License is a highly permissive and popular free software license among developers. With this license, you get: Full Rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the software. No Commercial Restrictions - You are free to use it for personal projects, business, or resale. Modification Freedom - Source code can be fully modified without obligation to share changes. No Royalties - No additional fees or ongoing royalties. The only requirement is that you must include the original copyright notice and MIT license in your distribution.

Only AS IS Model provides source code.

AS IS Model:
Yes, you get full unencrypted source code with MIT License. Free to modify, develop, or customize without restrictions. You have full control over the code.

Custom Based & All In Solution Models:
No, source code is NOT provided. We develop, deploy, and maintain the application for you. You focus on using the application for your business, we handle technical development and maintenance. This ensures quality, security, and ongoing support.

Why no source code?
For Custom Based & All In models, we maintain service quality and long-term support. With source code remaining with us, we can provide updates, security patches, and support more effectively without risk of conflicts with third-party modifications.

For AS IS Model with MIT License:
Yes, you are free to use for unlimited domains, projects, or clients without additional fees. Since you own the source code, you can also redistribute as part of your services.

For Custom Based & All In Solution Model:
Usage rights will be regulated in the contract. Usually the application can be used for multiple domains or subdomains within one organization/company. For use across multiple entities or commercial redistribution, it will be specifically regulated and may require additional licensing.

For AS IS Model with MIT License:
Yes, you are free to resell either in original form or modified. Since you own the source code, you can integrate it into larger solutions, white-label, or sell as standalone product. All you need to do is include the copyright notice and MIT license in distribution.

For Custom Based & All In Solution Model:
No. Since source code is not provided to you, the application cannot be resold or redistributed. The application is developed specifically for your internal business use. If you plan to sell software solutions or need white-label, we recommend using AS IS Model or discuss specific needs with our team for special arrangements.

Delivery process differs based on the model you choose:

AS IS Applications:
After payment is verified, you will receive: (1) Source code download link, (2) Installation documentation, (3) Database schema and sample data, (4) Configuration guide.

Custom Based:
After development is complete and approved by you: (1) Complete source code, (2) Custom features documentation, (3) Installation and deployment on your server or server we provide, (4) Testing and handover.

All In Solution:
Full service from development to launch: (1) Complete source code, (2) Technical documentation and user manual, (3) Installation and deployment, (4) Training for your team, (5) Technical support per contract.

Yes, we provide complete services to ensure your application runs properly:

Hosting Services (Optional):
• Domain registration and setup
• Server hosting (shared, VPS, or cloud)
• SSL Certificate
• Email hosting
• Backup and maintenance
• Price according to server specifications and needs

Installation Services:
If you already have your own hosting or rent from us:
• Setup and configure server environment
• Deploy application and database
• Testing and quality assurance
• Handover and documentation
• Starting from Rp 1,000,000 (depends on complexity)

Note for AS IS Model:
AS IS applications are sold as source code only. You install yourself or use our installation service as a separate service.

For Custom Based & All In Solution:
Installation and deployment are included in the project package.

General requirements: PHP 8.0+, MySQL 5.7+, Apache/Nginx, SSL Certificate, minimum 2GB RAM, 20GB storage. For specific applications, detailed requirements can be seen on each product page.

Most of our applications can run on quality shared hosting. However, for optimal performance and maximum security, we recommend VPS or cloud hosting such as Digital Ocean, AWS, or Google Cloud.

AS IS Model with MIT License:
• NO support and warranty
• Sold "as is"
• You are fully responsible for installation, maintenance, and troubleshooting
• Installation documentation provided "as is"
• You are free to fix yourself because of full source code

Custom Based Model:
• Warranty during development period until approval
• Support for bugs that appear during warranty period (usually 30-90 days after launch)
• Revisions until it matches agreed specifications
• After warranty period, paid support services available

All In Solution Model:
• Comprehensive warranty per project contract (usually 3-12 months)
• Technical support for troubleshooting and bug fixing
• Maintenance and security updates
• Priority support channel
• After contract period, can be extended with subscription or per-incident

Details of support and warranty policies will be explained in the contract for Custom Based and All In models.

For AS IS Applications:
You are responsible for fixing yourself or using your developer because you have full source code with MIT License. We are not responsible for bug fixing. Make sure to check demo and read description carefully before purchasing.

For Custom Based & All In Solution:
Report bugs through provided support channels (email, ticketing system, or WhatsApp). Our team will:
• Analyze and verify bug
• Prioritize based on severity
• Fix and deploy patch
• Update documentation if needed

Response time and SLA differ for each model and are stated in the contract. All In Solution usually gets priority support with faster response time.

Yes, we provide separate support and maintenance services for AS IS applications you've purchased:

Available Services:
• Bug fixing and troubleshooting
• Performance optimization
• Security updates and patches
• Minor modifications
• Technical consultation

Pricing Schemes:
1. Per Incident: Pay per case/issue handled
2. Hourly Rate: Pay per hour of development/support
3. Monthly Retainer: Monthly package for ongoing support

Prices adjusted to issue complexity and required response time. Contact us to discuss your support needs and get a quotation.

Alternatively, you can also upgrade to Custom Based model or request new development for significant feature additions.

AS IS Model:
Basic documentation covers server requirements, installation, database configuration, and file structure. Documentation provided "as is".

Custom Based Model:
More complete documentation including custom features added, API documentation (if any), and basic maintenance guide.

All In Solution Model:
Comprehensive documentation including:
• Technical documentation (architecture, database schema, API)
• User manual for end-users
• Admin manual for administrators
• Deployment guide
• Troubleshooting guide
• Code documentation

All documentation is delivered in digital format (PDF or online documentation).

Consider the following factors:

Budget:
AS IS (most economical) < Custom Based < All In Solution

Source Code Ownership:
• Need source code for modification → Only AS IS
• Don't need source code → Custom Based or All In

Technical Capability:
• Have IT team/developer and want full control → AS IS
• No technical team or want our team to handle → Custom Based or All In

Time to Market:
• Need fast → AS IS (use immediately)
• Can wait 2-4 weeks → Custom Based
• Large project 1-6 months → All In

Support Needs:
• Don't need support → AS IS
• Need ongoing support → Custom Based
• Need full support with SLA → All In

Customization Level:
• Use as is or modify yourself → AS IS
• Need moderate customization → Custom Based
• Custom from scratch or need complex solution → All In

Still confused? Contact us for free consultation. We will analyze your needs and budget, then recommend the most appropriate model.